15.1. The HPC should complete all Customer Contracts within reasonable time called “time to serve” (the period from implementation of a Customer Contract till the time the scheduled work starts) is defined by the Program, based on the time of year, as:
- 4 weeks during May, June, July, and August
- 5 weeks during March, April, September, and October
- 6 weeks during November, December, January, and February
15.2. The HPC should complete all Assessment Work within a reasonable time called “time to serve” (the period from customer intake till the time the Assessment work starts) is defined by the Program, based on the time of year, as:
- 10 days during March, April, May, June, July, and August
- 15 days during January, February, September October November, and December
15.3. Abode can put exceptions for a time to serve extensions by Customer request.